Return and Refund Policy

1 Introduction...

At Amazon Kenya, we want you to have a great shopping experience every time you shop with us. However, from time to time we realize that you may wish to return an item you have purchased. This Returns and Refunds Policy sets out the conditions under which we accept returns and refunds on behalf of sellers for items purchased on Amazon Kenya. This policy also explains when we do not accept returns for refunds or credit.

2. Return period and return conditions

Refund Policy, Sellers on Amazon Kenya offer returns on most items within 7 days of delivery. After the return period, we do not accept returns for any reason. This does not affect your legal rights against the seller.

We will only accept returns for goods that are unworn, unused and in the same condition as when you received them, with the original packaging and seals (if any) intact, unless the goods are defective or damaged or become defective after delivery (after reasonable use). within the period of use). Payback period guidance (if available).

3. Non-returnable items

For health and hygiene reasons we do not accept returns on certain product categories. Customer safety is very important to us, so some product categories cannot be returned for health and hygiene reasons or because they may be damaged or expire quickly. You are only entitled to return goods and receive a refund if you receive the wrong goods; damaged or defective goods; or counterfeit goods. If you change your mind, you are not entitled to a refund or return for this product category.

We do not accept returns on custom-made items We do not accept items that are made, configured, or engraved to your specifications (such as engraving, stamping, monogramming, embroidery, relief, etching, engraving, or personalized printing). The Seller is under no obligation to accept the return of Goods unless the Goods are damaged or defective, or differ materially from the Goods ordered.

We do not accept returns on items that have been damaged after delivery We do not accept returns on items that have been used or worn, unless the reason for return is that the item no longer functions after normal use or is damaged or defective (in accordance with the manufacturer's guidelines, if Yes) ) during the return period. For the following product categories, items that are defective after delivery are not eligible for returns: Apparel, Sports & Fitness, Consumables. If an item is covered by the warranty but is damaged or defective during the warranty period, the item is not covered by this Return and Refund Policy and will instead be covered by the Seller Warranty. Warranty information is displayed on each product page.

4. Return packaging

When returning an item for any reason, you must keep the item in the original condition in which it was received from Amazon Kenya, with the original packaging and all tags attached (for example, shoes must be returned in the original shoe box; and the item must be returned with Has original packaging and all tags). Returned with original packaging and all tags). Seals (including audio) or video recordings or software may not be removed. Returned items are your responsibility until they reach us, so please ensure they are packaged correctly and have not been damaged in transit.

You may not include any product in the packaging of your return item that is not related to the return item you originally received from Amazon Kenya. You must completely delete all personal data that may be associated with you and/or any third party on the Offering and unlock any accounts that may be locked on the Offering.